Frequently Asked Questions

General information

Who is the platform aimed at?

The platform is aimed at:

  • Citizens, who can increase the safety of the area where they live by making daily check-ups, as well as obtain useful information on the outbreak in their area;
  • The national health system, to provide critical information on the situation at local and national level;
  • National and regional authorities, to allow elaborate targeted and effective intervention and containment strategies.

What makes us different from other similar initiatives?

Covid Guard is designed to securely and anonymously collect, on a single platform, crucial information to fight the spread of the virus at a local, national and global scale.

We constantly strive to improve the reliability and accuracy of the data collected (crucial for their analysis) while protecting the privacy of our users (since the information is completely anonymous).

Is the Covid Guard mobile app available?

Yes, however, it is not currently available on the stores.

To download it, access your account from your smartphone and click on the "Download app" button that you will find at the top of the page. Then follow the instructions shown, and you will have the application on your device.

Will I be contacted at the email address provided during registration?

We may contact you to update you on the new features that we will implement on the platform. (You can unsubscribe at any time)

I can't solve a problem, what can I do?

If you have encountered a problem and cannot find the solution between these questions, you can contact us at the following email address support@covidguard.io or on the platform by clicking on the "Contact us" link in the drop-down menu.

Accounts and profiles

What is the difference between "Account" and "Profiles"?

An account is created when you register on the platform, and corresponds to the email address used to access the platform. The profiles correspond to the people who will carry out the test.

Each account can therefore be associated with one or more profiles, for example yours and that of your family or acquaintances, thus allowing you to have an account linked to more than one person.

Can I also take the test for other people?

Yes, by creating new profiles you can also take tests for other people. This allows you to fill in the questionnaires for your loved ones and for those who would not be able to take the test independently (e.g. small children or elderly people).

Note: Make sure you have their consent to enter information about their health.

Personal data

What personal data are collected?

The data collected by each user is divided into:

  • Personal identification data: such as date of birth and gender;
  • Geographical data: intended as the domicile or place where most of the time will be spent;
  • Health data: include general health conditions, symptoms recorded in daily check-ups and information on any swab or serological tests performed by a user;
  • Activity data: include general information about your work and your travels.

What does it mean that my data is collected anonymously?

This means that the data you provide will not make it possible to directly associate your profile on the platform with your real identity.

Geolocation

How does Geolocation work?

When creating a new profile you will be asked to enter the location of your domicile or the place where you are spending most of your time.

By clicking on the "Find my position" button, you will activate the geolocation function which will identify the position where you are at the moment.

Note: we always recommend using geolocation to record your location. When this is not possible (e.g. in the event of an incorrect or inaccurate position detected, or in the event that you need to register the profile of a person living elsewhere) it will still be possible to enter the position manually.

How is my position used? Why is it essential for the use of the platform?

The position you provide us is used to obtain a precise, reliable and anonymous mapping of all the cases registered on the platform. It is therefore imperative that the location information is as accurate as possible.

How is my position anonymized?

The mapping is anonymous because the position provided is used exclusively for statistical analysis and is never directly associated with your identity.

Will my movements be tracked?

No, we will never track your movements. The position is requested only once during the profile creation phase and will no longer be requested later.

Can I change the position specified during profile creation?

Yes, if you change your home address you can change your position in the "Edit profile" section by clicking on "Your position".

I can't use geolocation or my location is inaccurate. What can I do?

The accuracy of geolocation depends on many variables, including the device and browser used, or the settings of the device.

To correctly record your location, we recommend using a mobile device (or a browser other than Google Chrome on desktop).

If for some reason you are unable to enter your precise location via geolocation, after clicking on "Find my position" it will appear a text below. By clicking on that text, you'll be able to manually enter your position.

I would like to create the profile and make daily check-ups on behalf of a person who does not live with me. Can I do it?

Yes, as long as you have the consent of the person, as well as the information required to create the new profile.

Daily check-ups

What does the daily check-up consist of?

The daily questionnaire is mainly made of a series of questions about your health conditions, as well as some general information related to your daily activity (e.g. if you have left the house or taken public transports).

Do I have to take the test every day? Even if my symptoms don't change, or if I feel good?

Ideally yes. In fact, it is essential to record your health conditions periodically, even by those who are feeling good. This way, the collected data will be more reliable and their analysis will be more effective.

If you are symptomatic, try to record your symptoms every day.

If you're okay and don't have any symptoms, still try to record your health condition every 3-4 days.

What happens if I skip a test?

If you don't record your symptoms, we will assume that they haven't changed since the last test. However, if a too long period of time has passed since the most recent test, their relevance will decrease with respect to statistical purposes.

(We recommend setting up a daily evening alert to remind you to take the test)

To set an alert on your calendar, click on the corresponding link: Google Calendar or iCalendar (Apple).

Can I modify a test that I carried out on the platform?

You can only edit a daily check-up if you did it today. You will not be able to edit older tests.

However, if you have recorded the symptoms of a past period with the appropriate function on the main screen of your profile, you can edit it by accessing the test you want to edit in the "Test history" section and clicking on the "Edit test" button below.

Will the daily symptom test tell me if I have been infected?

No, only the swab test and serological tests are able to provide information on positivity or immunity to the virus.

The tests will allow to obtain an overview of the whole territory and to estimate, through data analysis, the real number and distribution of the outbreak throughout the territory.

I have taken a swab or serological test, what can I do?

We have an apposite section where you can register the result of your test. To access it, click on the "Register result" button located on your main profile page.

Data analysis

What information can be obtained by processing and analysing the collected data?

Daily check-ups correspond to anonymous information on the health conditions of the users, associated with their position.

Once enough tests are carried out on the platform, it is possible to precisely map the cases on the territory and elaborate them through data analysis algorithms, achieving important results that can help containing the spread of the virus.

For example, it will be possible to estimate the real number of infections, their density and distribution in the territory, define epidemiological models for the spread of the virus, as well as identify areas and individuals at risk.

What does it mean that the data are analysed with a "statistical-quantitative approach"?

It means that the conclusions from the collected data do not derive from the information of the tests taken individually, but rather processed in aggregate form.

This approach is especially useful in the current situation, where there are many cases and the ascertained ones constitutee a fraction of the real ones.

What data are processed and analysed?

We process information on general health conditions, symptoms recorded in daily check-ups, and the position specified during the creation of the profile are used. Personal identification data are never shared for data analysis.

This allows to obtain a highly precise and anonymous mapping of all users who have registered their symptoms on the platform, and to reach extremely important conclusions for public safety.